Delivery Term & Conditions

All of our products are made on demand. That means we print your items just for you. All products are printed and ship from the USA.

WHEN WILL MY ORDER SHIP?

All of our items are print on demand using direct-to-garment technology. This means that there is generally about a 2-7 day period from the time your order is placed until we freshly print your items and then ship them out. We can't guarantee this time frame, but it is what we constantly strive for so that you can get your order as soon as possible! 

HOW LONG DOES DELIVERY TAKE?

Orders shipped within the U.S. will arrive 5 - 10 days after shipped out. Orders shipped outside of the U.S. will arrive 2-3 weeks after shipped out.

*We are not responsible for any extra customs fees or tariffs charged to international packages. 

WHEN WILL YOU RECEIVE YOUR ITEM?

 All of our items are custom - print on demand and most are even handmade. We would like to let you know that it will take: 1-3 weeks in the USA and  2-5 weeks outside of the USA to be made and delivered.

WHAT HAPPENS IF I TYPED MY ADDRESS IN WRONG?

If you catch the mistake before you receive the shipping notification email, within 24 hours after your order has been placed., send us an email and we'll do our best to get it changed for you! If you don't catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don't send the order to the old address. The packages are not guaranteed to be forwarded.

If the package is returned to us, we can resend it to your correct address for a $5 reshipment fee for US orders, or $10 for International.

CAN I EDIT AN ORDER I JUST PLACED?

We can usually adjust an order up to 6 hours after it has been placed. You may send an email as soon as you realize a change needs to be made to support@lovesout.com. Someone will get back to you within 6 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.

CAN I CANCEL MY ORDER?

Since we are a direct-to-garment printer, we custom print each product based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items.

Get in touch with our support team (support@lovesout.com) as soon as you know you want to cancel.

You have 6 hours to cancel your order before it’s too late. We will cancel it and refund you, no questions asked within the first 6 hours. After that, all orders will be processed and shipped.

MY SHIRT DIDN'T FIT. CAN I EXCHANGE IT?

If it is a sizing issue we will offer one-time free size replacement 1 size smaller or bigger than the original size on the order.  On large orders, we do not offer size replacements on more than 2 shirts in the order.  

We do not offer size exchanges on baby onesies and all over print orders.

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date. You can read the full exchange and return policy here. 

Note there is a flat $5.00 restocking fee for returns that will be deducted from the refund.

HOW MUCH WILL IT COST TO SHIP MY ITEMS?

U.S. Shipping Rates: All Products Cost Start From $3.99
*Some products may have an additional upcharge.

International Shipping Rates: All Products Cost Start From  $9.99
*Some products may have an additional upcharge.

WHAT SHIPPING SERVICE DO YOU USE?

Domestic Orders

We use UPS Mail Innovations or DHL Express. The package is delivered to your door by USPS. You will get your packages in an average of 5 business days. You will also receive notification and tracking information when your order has shipped

International Orders

We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is 9-13 Days and this service is available throughout the world. You will also receive notification and tracking information when your order has shipped