Refund And Return Policy

We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your order. 

FULL REFUND FOR DELAY SHIPPING

 All of our items are custom - print on demand and most are even handmade. We would like to let you know that it will take: 1-4 weeks in the USA and  2-5 weeks outside of the USA to be made and delivered.

If your order isn't out the door for any reason within 4 weeks in the USA and  5 weeks outside of the USA. Please contact us for a full refund.

REFUND AND EXCHANGE POLICY

If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions :
  1. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. For customers whom receive a shirt that does not fit correctly, we only offer ONE size exchange per order so please make sure you are ordering the right size.
  2. Items must be returned within 30 days  that starts counting down the day you receive the shirt in the mail (based on USPS tracking).
  3. You must provide your name and address;
  4. The returned items must be unworn, unwashed, or otherwise unused
    If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item and confirmed that it meets the conditions above. You are responsible for any costs associated with returning the item to us.

FAULTY ITEMS RETURNS

If an item is faulty* (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item. 
*Faulty or damaged items include unraveled seams and/or holes that are present before being washed. Please check the shirt before washing as we do not accept returned shirts that have been laundered. 

RETURN INSTRUCTIONS

If you wish to return or exchange an item, please contact our customer care email, and we will respond during the hours of 9:00am to 5:00pm EST Monday to Friday (excluding public holidays) via email: support@lovesout.com

Return Address:

301 W Platt St, STE 47, Tampa, FL 33606


Please provide the following information so we can assist you as quickly as possible:

  • Your name                     
  • Date your order was placed, if applicable
  • Your Sales Order Number, if applicable
  • Brief description of the problem you are experiencing
Additional non-returnable items:
Gift cards