Return, Refund & Exchange Policy

We want you to love our products and enjoy your shopping experience with us. On this page, you will find details about the return, refund and exchange your order.

DO YOU ACCEPT RETURNS

Because of the nature of these items print on demand for custom products, unless they arrive damaged or defective, low-quality prints, we can't accept returns

But please contact us If you have any issues or not satisfy with your order. We are happy to make it right for you!

DO YOU OFFER REFUNDS OR EXCHANGES?

We do guarantee our products and will gladly refund or exchange any products that are damaged or are low-quality prints. We can exchange your product if is the wrong size, bigger or smaller.

If there is any issue where you just don't like the product we do not offer return, replacements or refunds since we do print on demand for custom products.

Please contact our support within 30 days of order to request an exchange or refund and make sure to include a photo of the damage or quality issue.

Please contact us at support@lovesout.com

EXCHANGE FOR WRONG SIZE

If it is a sizing issue we will offer one-time free size replacement 1 size smaller or bigger than the original size on the order.  On large orders, we do not offer size replacements on more than 2 shirts in the order.  

We do not offer size exchanges on baby onesies and all over print orders so please make sure you are ordering the right size.

  • Wrong size items must be returned within 30 days that starts counting down the day you receive the shirt in the mail (based on USPS tracking).
  • The returned items must be unworn, unwashed, or otherwise unused.

LOST PACKAGE

If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.

PRODUCT ISSUE

If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

HOW CAN I REQUEST A REPLACEMENT ORDER?

Return Address:

Lovesout Warehouse
11923 NE Sumner St
Portland, Oregon, 97220
+1 805 254 6768

Please provide the following information so we can assist you as quickly as possible:

  • Please provide your name and email.
  • Please provide the order number
  • Please provide a picture of the wrong/ damaged item.
  • Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this we will print a replacement product and send it right out!