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Shipping Policy

COVID-19 Updates

Due to the COVID-19 outbreak, there may be unexpected delays in shipping your order. We continue to advise that orders will ship and delivered within 5 to 15 business days for US orders and 2 to 5 weeks for international orders. We will send automated updates via email when your order ships, please ensure that you’ll receive them, maybe check your SPAM folder if you haven’t received our latest updates.

If your order has not shipped within the 5 to 15 business days in the US or 2 to 5 weeks for international orders, please contact our support team at support@lovesout.com for additional information.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

U.S Domestic Shipping Cost Start From $3.95
International Shipping Cost Start From $8.95

When will my order ship out?

Orders usually ship 3-5 days from the date the production process started. Actual shipping times and delivery date may vary depending on local postal service in your area.

How long does it take my order to arrive?

Your order will arrive approximately 5-10 business days after it’s shipped. We use different shipping partners, but final delivery is usually via USPS.

For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery. Final delivery is usually via your local postal service.

How can I track my order?

We will send automated updates via email when your order ships, so keep an eye out.

If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.

If you need more assistance tracking your order, contact us at support@lovesout.com with your order number.

Do you ship to APO/FPO/DPO Addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses with standard shipping. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

Do you ship internationally?

Yes! Shipping is available worldwide through a variety of different carriers. We do not ship to the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, and Sudan

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days, please contact us at support@lovesout.com.

I haven’t received a shipment notification.

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@lovesout.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

How do you handle Customs/Duty Charges?

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.

All taxes, duties, and customs fees are the responsibility of the recipient.

My package is marked delivered, but I never received it.

If your package is marked delivered, but you never received it, follow these steps:
– Check around your home/apartment in case the postal carrier placed the package in an odd spot.
– Ask your neighbors as they may have received your package instead. Reach out to your local post office for information regarding the package.
– If you still cannot locate your package, please contact us at support@lovesout.com

Free US Shipping

On all orders over $29

30 Days Return Policy

If there is a issue with your order!

24/7 Customer Support

support@lovesout.com

Accept Credit Card With Paypal

PayPal / MasterCard / Visa