Ordering & Payment
The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.
For any other changes, send us a note before production starts at support@lovesout.com. Be sure to include your order number and details on the change to expedite processing it for you.
Get in touch! Drop us an email at support@lovesout.com anytime.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!
Orders from our store are typically delivered within 5 to 10 business days after printing begins. For international orders, transit will take approximately 2-4 weeks.
If your order has not arrived after 10 business days on domestic and 20 business days on international from the order ship date, please contact customer service at support@lovesout.com.
Usually, yes, your entire order will ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may ship to fulfill a single order.
We accept Visa, American Express, Mastercard, Discover and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.
Very!
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
If you accept a special offer for additional shirts at a discount, those shirts will be billed as a secondary charge immediately after accepting.
Yes. Some credit card companies may charge foreign transaction fees when you are making a purchase that is not in your native currency. All such fees are the responsibility of the purchaser.
Shipping
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
U.S Domestic Shipping Cost Start From $3.95
International Shipping Cost Start From $8.95
Orders usually ship 3-5 days from the date the production process started. Actual shipping times and delivery date may vary depending on local postal service in your area.
Your order will arrive approximately 5-10 business days after it’s shipped. We use different shipping partners, but final delivery is usually via USPS.
For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery. Final delivery is usually via your local postal service.
We will send automated updates via email when your order ships, so keep an eye out.
If you have ordered several items, they are often shipped out in separate packages so you may receive them on diffferent days. You will receive an email with a tracking number for each package sent.
If you need more assistance tracking your order, contact us at support@lovesout.com with your order number.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days, please contact us at support@lovesout.com.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@lovesout.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses with standard shipping. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.
Yes! Shipping is available worldwide through a variety of different carriers.
Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.
All taxes, duties, and customs fees are the responsibility of the recipient.
If your package is marked delivered, but you never received it, follow these steps:
Check around your home/apartment in case the postal carrier placed the package in an odd spot.
Ask your neighbors as they may have received your package instead.
Reach out to your local post office for information regarding the package.
If you still cannot locate your package, please contact us at support@lovesout.com